Servicing your Zoe

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Maintenance

In the UK when you collect your Zoe you are given a pack of “Handover Documents” which includes a “Warranty and Service Sheet” print out that comes from the dealer. This is also the document that is referred to in the “Driver’s Handbook” as the “Maintenance Document”, as in “Refer to the Maintenance Document for your vehicle”.

The following “Maintenance Programme” is an extract from the “Warranty and Service Sheet”. Note that there are two service regimes that are referred to, labelled A and B. The “Z.E. A Service” is scheduled for 'odd' years, namely 18,000 miles/1 year, 54,000 miles/3 years, 90,000 miles/5 years, etc; whereas the “Z.E. B Service is scheduled for the intervening ‘even’ years, ie, 36,000 miles/2 years, 72,000 miles/4 years, etc.

Warranty and Service Sheet.png


A more detailed breakdown of this is found in the following Service Check List, designed for Renault’s zero emission vehicles:

Service Check Sheet.jpg


Finally, I found one more reference to Zoe maintenance, and that is this document found here: https://www.cdn.renault.com/content/dam/Renault/MY/services/renault-service/RMS/Zoe_&_Twizy_Periodic_Maintenance_Service1.pdf, an extract of which is copied below. I'm not sure which country this is designed for, but interestingly it's in English and metric, so possibly Ireland, Australia, or maybe even New Zealand?

Zoe Periodic Maintenance Service.png

It’s quite different to what was seen in the previous schedule. Comparing this chart with that from the “Warranty and Service Sheet” it’s hard to spot the similarities!

“Warranty and Service Sheet” PDF Schedule
CLIP diagnostic At 1 year/18,000 miles and then every 2 years/36,000 after that 6 months/10,000 km
12 V battery 3 years 2 years/40,000 km
Air conditioning filter 1 year/18,000 miles 1 year/20,000 km
Engine coolant 5 years/90,000 miles 3 years/60,000 km
Brake fluid change 4 years/72,000 miles 1 year/20,000 km
Brakes 1 year/18,000 miles 6 months/10,000 km


Repairs

Drop Links

If you experience ratlling at the front or knocking on the suspection it may be the drop links which tend to wear prematurely on the Zoe.

This video shows you how to replace the drop links (also called stabiliser bars or anti-roll bar/sway bar links) on a Renault Zoe.

https://www.youtube.com/watch?v=cczvP48j4iY&feature=youtu.be&fbclid=IwAR10a_emB-HICi-yVVsALM3nkIybI_Lsge-cOUmnIIWZtTg6qHAoB3l4RQ4